Services
Five disciplines, one accountable team. Engage us for a single project, ongoing support, or a combination that fits your staff and budget.
IT support
Reliable, responsive support that keeps your people working and your systems healthy.
Many public institutions run on a small IT staff stretched across too many responsibilities. We provide the capacity you need, when you need it: day-to-day support, specialized skills for specific problems, or interim leadership during a transition.
What's included
- Help desk and end-user support, with standard coverage from 6 a.m. to 7 p.m. Mountain Time and 24/7 coverage available
- On-site technical support anywhere in North America
- Network, server, and infrastructure administration
- Microsoft 365 / Google Workspace administration
- Staff augmentation for vacancies, leaves, and peak periods
- Interim IT leadership
- Documentation, asset inventory, and IT policy development
Good fit when: your team is short-staffed, you've lost a key person, or you need specialized skills for a defined period.
Relevant certifications: ITIL 4 · Microsoft 365 Enterprise Administrator Expert · Cisco CCNP / CCIE
Implementation
New systems deployed on schedule, with your staff ready to use them.
Replacing a core system is one of the highest-risk things a public institution does. We plan the details, coordinate vendors, migrate data carefully, and prepare your staff so go-live is a milestone, not a crisis.
What's included
- Enterprise application deployments: EHR and clinical systems, student information systems, ERP and financial systems, and permitting and public safety systems
- Network and infrastructure upgrades, including wireless, switching, and firewalls
- Cloud migrations to Microsoft Azure and AWS
- Microsoft 365 / Google Workspace rollouts
- Phone system and unified communications deployments
- Data migration, validation, and system integration
- End-user training and go-live support
Good fit when: you've selected a system, or need help selecting one, and need experienced people to deliver it.
Relevant certifications: Azure Solutions Architect Expert · AWS Solutions Architect – Professional · Cisco CCNP / CCIE · Microsoft 365 Enterprise Administrator Expert
Project management
Disciplined project leadership that keeps scope, schedule, budget, and people aligned.
Technology projects rarely fail because of technology. They fail because of unclear scope, missed dependencies, and stakeholders who weren't brought along. Our certified project managers bring structure to complex work and keep leadership informed at every step.
What's included
- Project and program management for technology initiatives
- Project Management Office (PMO) setup and support
- Vendor management and accountability
- Status reporting for executives, boards, and councils
- Risk and issue management
- Change management and stakeholder communications
- Project recovery for initiatives that are off track
Good fit when: you have a project too big for your staff to run on the side, or one that's already in trouble.
Relevant certifications: PMP · PRINCE2 · ITIL 4
Procurement
Technology purchases that deliver value and stand up to public scrutiny.
Public procurement has rules for good reason, and getting a technology purchase wrong is expensive to live with. We help you define what you actually need, run a fair and defensible process, and negotiate terms that protect your organization for the life of the contract.
What's included
- Needs assessment and requirements definition
- RFP, RFQ, and RFI development
- Vendor evaluation, scoring, demos, and reference checks
- Contract review and negotiation support
- Purchasing through cooperative contracts, including Sourcewell, NASPO ValuePoint, and state contracts
- E-rate planning and support for school districts
- Technology budgeting and lifecycle / refresh planning
Good fit when: you're preparing for a major purchase, a contract is up for renewal, or you need to justify a technology investment to your board or council.
Relevant certifications: CPPO
Security & compliance
Practical security that fits your budget and meets your obligations.
Hospitals, schools, and local governments are frequent targets for ransomware and data theft, and each operates under its own regulatory requirements. We assess where you stand, prioritize what matters most, and help you put controls in place that your team can actually maintain.
What's included
- Security risk assessments and gap analyses
- Compliance alignment: HIPAA and HITRUST (healthcare), FERPA and student data privacy (education), CJIS (law enforcement data)
- Security policy development
- Incident response planning and tabletop exercises
- Backup and disaster recovery planning
- Security awareness training
Relevant certifications: CISM · CompTIA Security+ · HCISPP · HITRUST CSF Practitioner · CHTPS · CJIS
Not sure where to start?
Many engagements begin with a short assessment. We'll review your environment and priorities and give you a clear, candid recommendation.
Let's talk about what you're working on.
Whether it's a system replacement, an RFP, or a support gap you need filled, we'll give you a straight assessment and a clear path forward.
Or call 435-565-1470